Your Visit
Your First Visit
Your first visit is booked for 40 minutes. This is used to review your past medical history, discuss the reason for referral, complete your physical exam, review relevant investigations and discuss a plan together.
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Arrive 10-15 minutes before to your appointment time to check in.
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Submit the New Patient Intake Form prior to your appointment
Please arrive 10 minutes earlier if you have not submitted the form online. -
Bring the following:​
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A valid provincial health card
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A complete list of your current medications with doses
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Clothing that allows for examination of your joints – e.g. short sleeve or sleeveless shirt, loose pants or shorts.
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After the visit, you may be asked to book a follow-up appointment, complete blood work or other investigations such as x-rays.
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We strive to be on time out of respect for everyone's busy schedules. Given the complexity of Rheumatologic issues, we may need to reschedule your appointment if you arrive too late to complete the visit. Please call us as soon as possible if you are running late.
Note that despite this, sometimes you or another person may require more time than originally scheduled for. This is usually to address unexpected emergencies. We appreciate your understanding and cooperation if this occurs and we are running behind schedule.
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Follow-up Visits
Your follow-up visit is booked for 20 minutes. During this time we will discuss your progress since last visit, changes in your health, review relevant investigations and make a plan for next steps.
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Arrive 5-10 minutes prior to your appointment time to check in. Please note if you arrive too late, we may need to rebook your appointment.
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Submit your forms electronically before you arrive by clicking below. Patients with Ankylosing Spondylitis should also submit a BASDAI form.
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Please always bring the following:
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A complete, current medication list
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A valid health card
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Comfortable clothing that allows for examination of your joints – e.g. short sleeve or sleeveless shirt, loose pants or shorts.
Scheduled for a planned joint injection? Pick up your steroid prescription from your pharmacy prior to your appointment and bring it with you.
Virtual Visits
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Virtual visits may be done in some situations. Generally this is by phone to your preferred number for brief discussions like reviewing results.
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In some cases, video appointments can be done. We use a secure platform incorporated directly with your electronic chart, called Medeo. Video visits through Medeo require the following:
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Desktop computer: Google Chrome, a webcam and speakers or Mobile device (iOS or Android): Medeo App (free download), camera.
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A high speed internet connection
Prior to your video appointment, you will receive an email to create and activate a Medeo account. Please do this at least one day before your appointment time to ensure things run smoothly and on time. On the day of the visit, log in and please wait in the virtual waiting room until Dr. Jones arrives. Please available for 15 minutes before and after your scheduled time in case we are running behind.
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Click here for a HAQ form if needed during your virtual visit:
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Medeo Secure Emails
Our clinic uses a messaging system through Medeo to send you documents or quick notes securely. With Medeo, Dr. Jones is able to contact you through your preferred email address without compromising your confidentiality. This is most often used to send you electronic requisitions during a virtual visit, but can also be for brief updates about your labs or important updates.
Importantly, with Medeo your confidential health information stays within the secure Medeo website at all times.
When you are sent a message in Medeo, you will receive an email to your usual email inbox that a Medeo message is available. Click the link and you will be redirected to the secure website to view the message contents. Medeo messages must be initiated by Dr. Jones.
Although we also have a general, non-secure clinic email address, this is not to be used for confidential information, including reaching Dr. Jones with questions about your health. Always call the office and speak with reception (leave a voicemail if after hours) for any health related questions or issues.
Parking
Street parking is available free of charge on much of 124th Street and in the nearby residential areas.
City parking restrictions must be respected where posted. We are not responsible for charges incurred due to expired parking.
Missed Appointments
We understand that life happens - work schedules change and urgent things come up. If you need to move your appointment, we kindly ask you advise us as soon as possible, and no later than 24 hours before your visit.
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Due to long wait times, patients may be charged a no-show fee for missed appointments. This includes confirmed appointments that are not attended and appointments cancelled with less than 24 hours notice. Per clinic policy, patients may also be charged a fee for repeatedly rescheduling appointments, especially when done with short notice. Any fees owing must be paid before a new appointment will be rebooked. Thank you for helping us keep everyone's wait times as short as possible.